Privacy Policy

Last updated: 22 September 2026

Phiix Physiotherapy ("Phiix Physiotherapy", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, book an appointment, receive physiotherapy treatment or otherwise interact with Phiix Physiotherapy.

Phiix Physiotherapy is a private physiotherapy clinic based in London, United Kingdom.

1. Who we are

Business name: Phiix PhysiotherapyWebsite: www.phiix.co        Location: London, UnitedKingdom

Email: phiixphysiotherapy@gmail.com  Telephone: 07846715475

For the purposes of UK data protection legislation, Phiix Physiotherapy is the organisation responsible for your personal information.

If you have any questions about how we use your information, please contact us using the details above.

2. What information we collect

Depending on how you interact with Phiix Physiotherapy, we may collect the following information:

Personal and contact information

This may include:

• Your name

• Date of birth

• Address

• Email address

• Telephone number

• Emergency contact details

• Other information you provide when contacting us

Appointment and booking information

When you book an appointment, we may collect:

• Appointment date and time

• Type and duration of appointment

• Booking history

• Cancellation and non-attendance information

• Payment and transaction information

• Information provided through booking forms

Health and physiotherapy information

When you receive physiotherapy treatment, we may collect information relating to your physical health and treatment, including:

• Your medical history

• Current symptoms

• Previous injuries

• Diagnoses and relevant medical conditions

• Medication information where relevant to your treatment

• Physical assessment findings

• Treatment provided

• Clinical notes and records

• Exercise and rehabilitation programmes

• Treatment outcomes and progress

• Information about other healthcare professionals involved in your care where relevant

Health information is considered special category data under UK data protection law and is subject to additional protection.

Payment information

Payments may be processed through third-party payment providers. Phiix Physiotherapy does not normally store your full card payment details.

Depending on how you pay, your payment information may be processed by payment providers such as Stripe or through our booking/payment systems.

Website information

When you use our website, we may collect information such as:

• IP address

• Device and browser information

• Pages visited

• Website usage information

• Information submitted through website forms

• Cookie and similar technology information

3. How we collect your information

We may collect personal information directly from you when you:

• Visit our website

• Complete a website or enquiry form

• Book an appointment

• Contact us by telephone, email or social media

• Attend a physiotherapy appointment

• Complete a health or medical questionnaire

• Make a payment

• Subscribe to communications or marketing

• Leave a review

• Communicate with us before or after treatment

We may also receive information from another person or organisation where this is relevant to your care, such as another healthcare professional, subject to applicable data protection requirements.

4. How we use your information

We use your personal information for purposes including:

• Providing physiotherapy assessment and treatment

• Managing your appointments

• Maintaining accurate clinical records

• Developing and monitoring your treatment and rehabilitation programme

• Communicating with you about your appointments

• Sending appointment confirmations and reminders

• Processing payments

• Responding to enquiries

• Managing cancellations and missed appointments

• Providing appropriate aftercare

• Communicating with other healthcare professionals where appropriate and lawful

• Managing our business and administration

• Maintaining appropriate records

• Responding to legal or regulatory requirements

• Protecting the safety and security of our patients, staff and business

• Improving our services and website

• Sending marketing communications where we have a lawful basis to do so

We only collect and use information that is reasonably necessary for these purposes.

5. Our lawful basis for using your information

UK data protection law requires us to have a lawful basis for collecting and using personal information.

Depending on the circumstances, we may rely on one or more of the following lawful bases:

Performance of a contract

We may use your personal information where it is necessary to provide services you have requested, such as arranging and managing your physiotherapy appointments.

Legitimate interests

We may use personal information where this is necessary for our legitimate business interests, provided that these interests do not override your rights and freedoms.

This may include managing our clinic, communicating with existing patients, maintaining records, managing payments and improving our services.

Legal obligations

We may process information where we are required to do so by law or to comply with legal, regulatory or professional obligations.

Consent

Where appropriate, we may ask for your consent before using your information for a particular purpose.

Where we rely on consent, you can withdraw that consent at any time.

6. Health information and special category data

Because Phiix Physiotherapy provides healthcare services, we process information about your health.

Health information is classed as special category personal data and has additional protection under UK data protection law.

We only collect health information that is relevant and necessary for providing safe and appropriate physiotherapy services.

We may use your health information to:

• Assess your condition

• Provide physiotherapy treatment

• Develop your rehabilitation programme

• Monitor your progress

• Maintain accurate clinical records

• Communicate with other healthcare professionals where appropriate

• Protect your health and safety

• Meet applicable legal and professional requirements

Where explicit consent is used as the special-category condition for processing, that consent must be specific and can be withdrawn.

7. Sharing your information

We treat your information confidentially.

We may share relevant personal information where necessary with:

• Physiotherapists working at Phiix Physiotherapy

• Other healthcare professionals involved in your care, where appropriate

• Your GP or other medical professional where appropriate and lawful

• Payment providers

• Booking and practice-management providers

• Website and technology providers

• Professional advisers, such as accountants, where necessary

• Regulatory or legal authorities where we are legally required to do so

We only share information that is reasonably necessary for the relevant purpose.

We do not sell your personal information to third parties.

Where third-party service providers process information on our behalf, we take reasonable steps to ensure that appropriate data protection and security arrangements are in place.

8. Marketing communications

We may occasionally contact you about Phiix Physiotherapy services, rehabilitation programmes, offers, events or other information that may be relevant to you.

Where required by law, we will ask for your consent before sending direct marketing communications.

You can unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option included in the communication.

Please note that opting out of marketing does not prevent us from sending essential service-related communications, such as appointment confirmations, reminders or information relating to your treatment.

9. Website cookies

Our website may use cookies and similar technologies.

Cookies may be used to:

• Enable the website to function correctly

• Remember preferences

• Understand how visitors use our website

• Improve website performance

• Measure marketing and advertising activity where applicable

Some cookies are necessary for the website to operate. Other cookies may require your consent.

You can manage cookies through your browser settings and, where provided, our website cookie settings.

The ICO advises that visitors should be informed about cookies and that non-essential cookies generally require appropriate consent.

10. Third-party websites and services

Our website may contain links to third-party websites or services.

These websites have their own privacy policies and terms. Phiix Physiotherapy is not responsible for the privacy practices of third-party websites.

Third-party services we may use in operating our clinic can include website, booking, payment, communication, analytics and marketing providers.

These may include, where applicable:

• Wix

• Nookal

• Stripe

• Google

• Meta

• Other service providers used to operate and market the clinic

The exact services used by Phiix Physiotherapy may change from time to time.

11. How we protect your information

We take reasonable and appropriate technical and organisational measures to protect your personal information against:

• Unauthorised access

• Loss

• Misuse

• Accidental destruction

• Unauthorised disclosure

• Alteration

Access to clinical and personal information is limited to people who need it for legitimate purposes.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

12. How long we keep your information

We retain personal and clinical information only for as long as reasonably necessary for the purposes for which it was collected, including our legal, regulatory, professional and insurance obligations.

Clinical records may need to be retained for a longer period than ordinary website or marketing information.

When information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.

Our retention periods may vary depending on the type of information and the circumstances in which it was collected.

13. Your data protection rights

Depending on the circumstances, you may have rights under UK data protection law, including the right to:

• Be informed about how we use your personal information

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your information in certain circumstances

• Request restriction of processing in certain circumstances

• Object to certain processing

• Request transfer of certain personal information to another organisation

• Withdraw consent where we rely on consent as our lawful basis

These rights are subject to certain legal exceptions and limitations.

If you would like to exercise one of these rights, please contact us using the details provided above.

We will respond to valid requests within the timeframe required by applicable data protection law. The ICO states that organisations generally need to respond to rights requests without undue delay and, in applicable circumstances, within one month.

14. Accessing your medical records

You have rights to request access to the personal information and clinical information we hold about you, subject to applicable legal requirements.

If you would like a copy of your records, please contact:

Email: phiixphysiotherapy@gmail.com

We may need to verify your identity before providing information.

15. Confidentiality

As a physiotherapy provider, we take patient confidentiality seriously.

Information about your treatment will normally only be disclosed where:

• You have asked us to do so;

• You have given appropriate permission;

• Disclosure is necessary for your care and is lawful;

• We are required to do so by law; or

• There is an appropriate and lawful basis for disclosure to protect someone's health or safety.

16. Children's information

Where we provide physiotherapy services to children or young people, we may collect information about the child and their parent or legal guardian.

We take additional care when processing children's personal information and will communicate with parents or guardians where appropriate and in accordance with applicable law and professional requirements.

17. International transfers

Some of the technology and service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.

18. Automated decision-making

Phiix Physiotherapy does not currently use your health information to make solely automated decisions that have legal or similarly significant effects on you.

If this changes, we will update this Privacy Policy and provide any information required by applicable data protection law.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or how we process personal information.

The latest version will always be made available on our website.

We recommend checking this page periodically for any updates.

20. Contact us

If you have any questions about this Privacy Policy or how Phiix Physiotherapy uses your personal information, please contact us:

Phiix Physiotherapy
London, United Kingdom

Email: phiixphysiotherapy@gmail.com
Telephone: 07846715475
Website: www.phiix.co

21. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve your concern.

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO)

Website: www.ico.org.uk
Telephone: 0303 123 1113

The ICO provides guidance for individuals who are concerned about how an organisation has used their personal information.